Vulnerable circumstances training
Service-Delivery Fundraising
A training course that brings fundraising and service delivery together — so the money you raise keeps services running, and the way you raise it helps reach and support the people who need those services most.
Email us at hello@vulnerabilitymanagers.com and we’ll arrange a 30 minute video call to clarify the details for the support you want
The idea behind the course
Fundraising and service delivery are usually run as two separate worlds.
This course treats them as one. Done well, fundraising does two jobs at once: it funds and sustains the services people rely on, and it acts as a front door to those services — reaching people who need help, encouraging them to come forward, and treating everyone with dignity along the way.
8,400+ professionals trained
2,100+ organisations supported
33 countries reached
Working since 2012
Who it is for
Two groups who rarely train together — and get the most from doing so.
Service-delivery staff who fundraise
Frontline and service staff who also raise funds — through appeals, community events, grant bids, or supporter contact. You know the people you serve; this course helps you raise money in a way that respects and supports them.
Fundraisers working with service teams
Fundraising professionals whose work depends on service colleagues — for stories, access, and impact. This course helps you work with service teams as partners, not as a source of content.
It works best with a mixed group. When service and fundraising people learn side by side, they stop working at cross purposes and start working as one — which is the point.
What you will be able to do
By the end of the course, participants will be able to:
Explain how fundraising and service delivery reinforce each other, and why treating them as one improves both income and reach.
Design fundraising activity that encourages service usage — signposting services, reducing stigma, and reaching the people who need them most.
Work respectfully and safely with people in vulnerable circumstances in a fundraising context, applying reasonable adjustments and safeguarding.
Use supporter communications and personal stories with consent and dignity, so the people behind them are supported, not exploited.
Bridge service and fundraising teams — sharing information appropriately and aligning messages so the two pull in the same direction.
Measure success on both counts: the services sustained, and the people reached and supported.
What it covers
Five modules, built on Vulnerability Managers' frameworks for working with people in vulnerable circumstances.
One mission, two teams
Why fundraising and service delivery belong together, where they pull apart in practice, and what changes when they share one mission.
Fundraising as a front door
Using fundraising to encourage and support service usage — signposting help, reducing stigma, and reaching people who have not yet come forward.
Dignity and safety
Working with people in vulnerable circumstances: consent, safeguarding, reasonable adjustments, and telling stories without exploiting the people in them.
Working as one
Bridging service and fundraising teams: appropriate information-sharing, aligned messages, and a shared supporter and service-user experience before, during and after contact.
Measuring what matters
Tracking both sides of the result — funds raised and services sustained, and people reached and supported — and a plan to take back to your team.
How it runs
Delivered live, in person or online, for a single organisation or as an open course. It can run as a half-day, or as two shorter sessions, and is adjusted to your sector and the mix of people in the room. Accessibility is built in: materials in advance, captions online, and reasonable adjustments on request. Access needs are collected before the session.
Who leads it
Matt Radford
Founder and Director, Vulnerability Managers
Matt works at the meeting point of fundraising and vulnerability, with experience across the charity sector and roles on sector conduct and governance committees. The course draws on Vulnerability Managers' frameworks for working with people in vulnerable circumstances, and can include a fundraising specialist where a cohort would benefit.
Bring this course to your team
Courses are scoped to your organisation and quoted on that basis, with in-house and open-cohort options.
Tell us who would be in the room and what you want them to take away, and we will send a proposal with format, dates and price. Indicative pricing is available on enquiry.
Contact us
Email us at hello@vulnerabilitymanagers.com. We’ll arrange a 30 minute video call to clarify the details for the support you want.
A Written proposal sent to you within 5 working days, including a project outline and exact price