Publications & Articles
Vulnerability Managers writes and contributes widely on vulnerability, fairness and ethical practice.
Below is a selection of our published work, including articles, sector guidance, reports and frameworks. Links open the original source where one is available.
8,400 Professionals trained
2,100 Organisations supported
33 Countries reached
Article. LinkedIn
Shaping the Future of Telefundraising: A Milestone for New Zealand's First Self-Regulatory Framework
Article on the milestone reached by the PFRA New Zealand Early Adopters Group in developing New Zealand's first self-regulatory framework for face-to-face and telefundraising and digital lead generation — the project Matt advised on as Vulnerability & Ethics Specialist.
Article. FEDMA
FEDMA Tackles DFA, Vulnerable Consumers, and a Fair Path for Marketing Personalisation
Contribution to the Federation of European Data and Marketing on the Digital Fairness Act, vulnerable consumers and ethical marketing personalisation at European level.
Article. DMA UK
DUAA and the Charity Soft Opt-in: The Need to Revisit Regulatory Interpretation
Sector article for the Data & Marketing Association examining the Data (Use and Access) Act and its implications for charity soft opt-in regulatory interpretation.
Article. Call Centre Helper
Expert Strategies for Supporting Vulnerable Customers
Expert contribution on practical strategies for supporting customers in vulnerable circumstances.
Blog. CIOF
Fundraising Wellbeing: Poor Wellbeing Can Stifle Development and Innovation
Authored for the Chartered Institute of Fundraising while serving as Donor Experience Manager at Mind. Examines the role of leaders in supporting staff wellbeing.
Articles & expert contributions
A small team, with specialist support
Commissioned articles and expert contributions for sector and trade publications.
Guidance. CIOF
Creating a Donations Acceptance and Refusal Policy
Chartered Institute of Fundraising guidance on creating donations acceptance and refusal policies.
Guidance. CIOF
Asking for Donations Without Pressuring Donors
CIOF guidance on inspiring donations without putting undue pressure on supporters.
Guidance. CIOF
Recognising How Fundraisers Empower Donors in Vulnerable Circumstances
CIOF resource recognising how fundraising practice can empower donors in vulnerable circumstances rather than creating risk.
Guidance. CIOF
Treating Donors Fairly: Responding to the Needs of People in Vulnerable Circumstances
CIOF guidance on treating donors fairly and responding to the specific needs of people in vulnerable circumstances.
Guidance. CIOF
A Guide to Telephone Fundraising
CIOF practical guide to telephone fundraising, covering compliance, ethics and supporter care.
Guidance for charities & fundraisers
Resources authored for the Chartered Institute of Fundraising (CIOF).
Guide · DMA UK
Soft Opt-in for Charities: Your Questions Answered
DMA guidance document answering key questions for charities on the application of soft opt-in rules.
Co-authored · DMA UK
Vulnerable Consumers Frameworks — Internal & External
Two downloadable, accessible frameworks co-created with the DMA Vulnerable Taskforce to help businesses recognise and support people in vulnerable circumstances.
Co-authored · DMA UK
Multi-Channel Guidance for Consumers in Vulnerable Circumstances
Joint guide from the DMA Vulnerable Consumers Working Group and DMA Contact Centre Council. Covers general principles, channel-specific recommendations, supply-chain best practice and a review tool.
Frameworks & guidance for data and marketing
Frameworks and guidance authored or co-authored with the Data & Marketing Association (DMA UK).
Report · Charity Excellence
Charity Cost of Living Crisis & Funding Cuts Report
Contribution to Charity Excellence's sector report on the impact of the cost of living crisis and funding cuts on charities and the people they serve.
Report · Good Innovation
Contribution to Good Innovation's flagship report exploring the future of the UK charity sector.
Sector report contributions
Expert contributions to sector-wide research reports.
Proprietary frameworks
Original models created by Matt and used across Vulnerability Managers' training and advisory work.
Proprietary framework
The 'Before, During, After' Model
Signature analytical model for breaking down vulnerable circumstances and understanding the impact of organisational actions on affected people.
Proprietary framework
Four Main Types of Vulnerability Framework
Foundational framework identifying four main types of vulnerability, used as the starting point for all Vulnerability Managers training sessions.
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