Vulnerability Managers
Vulnerability Managers
Work with people fairly. Especially people in vulnerable circumstances.
Led by lived experience. Supported by evidence.
8,400 Professionals trained
8,400 Professionals trained
33 Countries reached
2,100 Organisations supported
2,100 Organisations supported
33 Countries reached
Compliance and audits
Independent assessment of policies, procedures and practices against regulatory standards and best-practice frameworks.
We check how policies and procedures work in practice, and what your written documents say. We tell you what needs to change. clearly and in writing.
Training and programme development
Workshops and development programmes that equip teams to spot when someone is struggling and respond well. Practical, plain-spoken, built around real situations.
Delivered in person and online, co-designed with lived experience specialists.
Case management and support
Professional guidance on identifying and responding to vulnerable circumstances among your service users, donors and the public.
We coach leaders through big decisions. New projects, culture change, or during a crisis and you need to act quickly.
Why it matters
The rules expect you to work with people in vulnerable circumstances fairly.
Financial Conduct Authority(FCA) Consumer Duty asks financial firms to deliver good outcomes for all customers. The Code of Fundraising Practice asks fundraising organisations to think about vulnerability. The Equality Act 2010 requires reasonable adjustments for disabled people.
Half the people you support may be in a vulnerable circumstance
Around 26.4 million UK adults show signs of vulnerability. That is nearly half of all adults.
Build services that work for everyone.
One in four people are disabled
Around 1 in 4 people in the UK are disabled. The Equality Act 2010 expects reasonable adjustments.
Training and good systems help you reach disabled people. They also help you meet your legal duties.
Many people you support are struggling with their mental health
Around 1 in 4 adults in England has a mental health problem each year.
Training helps your team identify someone struggling and respond with care.
Not everyone can use digital services or understand numbers
1.6 million UK adults are offline. Around half of working-age adults struggle with everyday numbers.
Reviews help you see when you’re not communicating with customers fairly or effectively.
Your content may be too difficult for many people to read
The average reading age in the UK is around nine to eleven.
Plain-language makes reading easier.
Life can change for anyone, very quickly
Job loss and illness affect many people.
5.7 million people are unpaid carers. 13.1 million UK adults have low financial resilience. About 1 in 10 has no savings at all.
Develop your leaders be prepared to adapt and provide help and support.
For more information on these statistics read where these statistics are from
Ready to talk about your organisation?
Tell us what you need in two or three sentences. We reply to new messages within 48 hours (on average).
Who we work with
Statistics from this page
Financial Conduct Authority - Financial Lives 2024 survey and Consumer Duty
Department for Work and Pensions - Family Resources Survey
House of Commons Library - UK disability statistics
National Literacy Trust - Adult literacy rates in the UK
Lloyds Bank - UK Consumer Digital Index 2024
National Numeracy - National Numeracy
Fundraising Regulator - Code of Fundraising Practice
Legislation.gov.uk - Equality Act 2010