Vulnerability Managers
Work with people fairly. Especially people in vulnerable circumstances.
Led by lived experience. Supported by evidence.
Vulnerability Managers
Vulnerability Managers has worked with more than 2,000 organisations in over 30 countries. More than 8,000 professionals have taken part in our training and talks.
Compliance and audits
Independent assessment of policies, procedures and practices against regulatory standards and best-practice frameworks.
We check how policies and procedures work in practice, and what your written documents say. We tell you what needs to change. clearly and in writing.
Training and projects
Workshops and development programmes that equip teams to spot when someone is struggling and respond well. Practical, plain-spoken, built around real situations.
Delivered in person and online, co-designed with lived experience specialists.
Management support
Professional guidance on identifying and responding to vulnerable circumstances among your service users, donors and the public.
We coach leaders through big decisions. New projects, culture change, or during a crisis and you need to act quickly.
Who we work with
Why it matters
The rules expect you to work with people in vulnerable circumstances fairly.
Financial Conduct Authority(FCA) Consumer Duty asks financial firms to deliver good outcomes for all customers.
The Code of Fundraising Practice asks fundraising organisations to think about vulnerability.
The Equality Act 2010 requires reasonable adjustments for disabled people.
Half the people you support may be in a vulnerable circumstance
Around 26.4 million UK adults show signs of vulnerability. 1.6 million UK adults are offline which makes services and support harder to access. Build services that work for everyone.
One in four people are disabled
Around 1 in 4 people in the UK are disabled. The Equality Act 2010 expects reasonable adjustments.
Many people you support are struggling with their mental health
Around 1 in 4 adults in England has a mental health problem each year. Training helps your team identify someone struggling and respond with care.
Your content may be too difficult for many people to read
The average reading age in the UK is around nine to eleven and around half of working-age adults struggle with everyday numbers. Reviews help you see when you’re not communicating with customers fairly or effectively.
Where these statistics are from
Financial Conduct Authority - Financial Lives 2024 survey and Consumer Duty
Department for Work and Pensions - Family Resources Survey
House of Commons Library - UK disability statistics
National Literacy Trust - Adult literacy rates in the UK
Lloyds Bank - UK Consumer Digital Index 2024
National Numeracy - National Numeracy
Life can change for anyone, very quickly
Job loss and illness affect many people. 5.7 million people are unpaid carers. 13.1 million UK adults have low financial resilience. About 1 in 10 has no savings at all.
Ready to talk with us?
Tell us what you need in two or three sentences.
We reply to new messages within 48 hours (on average).