Vulnerable Paths.

The Vulnerability Management Specialists.

Sections:

1) About us.

2) Services.

3) Publications.

4) Partners and Clients.

5) Speak with us.

6) Other Information.

1) About us.

We are a collective of vulnerability management specialists and equality, diversity and inclusion professionals.

Since 2012 we have supported organisations to protect and work fairly with service users, professionals and the public.

Led by our network of lived experience specialists, we’ve provided professional advice and training to over 4,800 professionals and 2,100 organisations across 32 countries.

Our work is designed to provide practical, evidence-based interventions and infrastructure to reduce harm, enable fairer decisions, enhance performance and empower users through supporting diverse needs and preferences.

Championed internationally by regulators, professional bodies, companies, charities and service providers, our work has been endorsed as demonstrating best practice in Vulnerability Management.

2) Services.

Service: Training and team support.

• Training Description: Vulnerability knowledge and skills training. Supporting team and personal development.

• Training Cost: Starting from £5,850.

Service: Audit and recommendations.

• Auditing Description: Infrastructure and programme audits and recommendations. Supporting regulatory compliance.

• Audting Cost: Starting from £12,850.

Service: Case management, personal coach and advisor.

• Advising Description: Expert advice and coaching to leaders. Supporting innovation, culture and emergency response.

• Advising Cost: Starting from £3,200.

3) Partners and Clients.

  • ActionAid

  • Association of Fundraising Professionals (USA)

  • BBC

  • CADENT

  • Chartered Institute of Fundraising

  • Data and Marketing Association

  • Elisabeth Ward, Disability Inclusion Consultant

  • Federation of European Data and Marketing (FEDMA)

  • Fundraising Association Austria

  • Fundraising Everywhere

  • Fundraising Institute Australia

  • Fundraising Regulator

  • Heart Centred Leaders

  • Lifeboats

  • Mind

  • National Autistic Society

  • Ombudsman Srvices

  • Public Fundraising Regulatory Association (Australia)

  • Public Fundraising Regulatory Association (New Zealand)

  • Professional Face to Face Fundraising Association (United States)

  • Remember a Charity

  • Shelter

  • Sue Ryder

  • Think Consulting Solutions

  • UNICEF

  • Unite the Union

  • Young Lives vs Cancer

Partner and Client Quotes:

  • 'I was particularly impressed with how he was able to foresee what other teams might find useful and share information, something that made my life significantly easier.' Rose Hardman, ActionAid.

  • 'Matt's ability to focus on what is practical and can make a tangible difference was inspiring...He has a flair for making things clear and easy to understand, avoiding confusing jargon.' Alia Barakzaim, Data and Marketing Association.

  • 'Yesterday my team finished a series of four “Vulnerability” training workshops...We learned a lot, found out we knew quite a bit already and left with tools we can use to help us going forward. Comprehensive and accessible. Highly recommend.' Nikki Renken, Fundraising Regulator.

  • 'My goodness does Matt “know his stuff”...If your organisation is ready to learn how to embed the foundations of a more inclusive approach towards vulnerability in all you do, then, do reach out to Matt.' Fran Borg-Wheeler, Heart Centred Leaders.

  • 'Really enjoyed the well-paced course. Matt is clearly very informed and a great communicator. He's given us lots to think about in terms of the theory and practice. We're now applying our new knowledge to our Supporter Care procedure.' Michelle, National Autistic Society.

  • 'Thank you, Matt, your skill, hard work, and unwavering commitment to advancing ethical and sustainable fundraising practices. Your contributions have helped lay the foundation for a stronger, more resilient, impactful and empowered industry. ' Angela Norton, Public Fundraising Regulatory Association New Zealand.

  • 'Matt was a great help...I was tasked with reviewing and updating a policy for working with supporters in vulnerable circumstances. Matt's answers were invaluable...and some of his suggestions helped me resolve some issues we had at the time. ' Paul Relf, UNICEF.

4) Publications and Articles.

Publication name: 'Soft Opt-In For Charities: Your Questions Answered'. 

• Organisation: Data and Marketing Association.

• Date: July 11, 2025.

• Publication link: https://dma.org.uk/article/soft-opt-in-for-charities-your-questions-answered

Publication name: 'Creating a donations acceptance and refusal policy'.

• Organisation: Chartered Chartered Institute of Fundraising.

• Date: March 14, 2024.

• Link: https://ciof.org.uk/events-and-training/resources/creating-a-donations-acceptance-and-refusal-policy

Publication name: 'Charity Sector Cost Of Living Crisis - £1 Billion In Funding Cuts Report'. 

• Organisation: Charity Excellence.

• Date: September 24, 2023.

• Publication link: https://www.charityexcellence.co.uk/Home/BlogDetail?Link=Charity_Cost_Of_Living_Crisis

Publication name: 'Good Futures, Futures of Charity Report'.

• Organisation: Good Innovation.

• Date: April 28, 2023.

• Publication link: https://goodinnovation.co.uk/good-thinking/the-future-of-charity

Publication name: 'Asking for Donations Without Pressuring Donors'.

• Organisation: Chartered Institute of Fundraising.

• Date: August 3, 2022.

• Publication link: https://ciof.org.uk/events-and-training/resources/asking-for-donations-without-pressuring-donors

Publication name: 'Internal Policy Framework for Vulnerable Consumers'.

• Organisation: Data and Marketing Association.

• Date: January 18, 2022.

• Publication link: https://dma.org.uk/article/internal-policy-framework-for-vulnerable-consumers

Publication name: 'A GOOD CALL, Using the telephone for fundraising and supporter care (Second edition, 2022)'.

• Organisation: Chartered Institute of Fundraising.

• Date: January 12, 2022.

• Publication link: https://ciof.org.uk/events-and-training/resources/telephone-fundraising-guide

Publication name: 'Multi-Channel Guidance for Consumers in Vulnerable Circumstances'.

• Organisation: Data and Marketing Association.

• Date: August 24, 2021.

• Publication link: https://dma.org.uk/article/multi-channel-guidance-for-consumers-in-vulnerable-circumstances

Publication name: 'Fundraising Wellbeing: Poor wellbeing can stifle development and innovation'. 

• Organisation: Chartered Institute of Fundraising.

• Date: March 9, 2021.

• Publication link: https://ciof.org.uk/events-and-training/resources/fundraising-wellbeing-poor-wellbeing-can-stifle-de

Publication name: 'Treating donors fairly - Responding to the needs of people in vulnerable circumstances'.

• Organisation: Chartered Institute of Fundraising.

• Date: January 7, 2021.

• Publication link: https://ciof.org.uk/events-and-training/resources/treating-donors-fairly

5) Speak with us.

We reply to messages and calls within 72 hours (on average).

  • Book a meeting at: Calendly.com/v-paths

  • Email us at: Matt@Vulnerablepaths.co.uk

  • Call us or message us at: (+44) 0741 999 6108

  • Read how we use your data at: VulnerablePaths.co.uk/privacy

6) Other Information.

We are a a member of the Data and Marketing Association and our CEO, Matt Radford, is a member of their governance committee.

This website and it’s content is © Vulnerable Paths. All rights reserved 2026.